Refund policy

Last updated: August 2026

We want you to love your Golden Hour lamp. If something isn't right, here's how returns work.

30-Day Return Window

You may request a return within 30 days of delivery. To be eligible, the item must be unused, in its original condition, and in its original packaging.

How to Start a Return

Email us at trendnovallc@gmail.com with your order number and the reason for your return, and we'll walk you through the next steps.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, contact us within 7 days of delivery with a photo of the item, and we'll send a replacement or issue a full refund at no extra cost to you.

Non-Returnable Situations

Items that are damaged due to misuse, or returned after the 30-day window, may not be eligible for a refund.

Contact Us

Questions about a return? Email trendnovallc@gmail.com.